Setting aside the garish orange colour that you feature so heavily, but cannot get rid of as it is your brand colour, I cannot help but feel disappointed by you.

Mainly for your HORRIFIC SECURITY BLUNDER in needing to press TWO links/buttons in order to log out. Most websites have just the one. It’s safer that way. You log out once and that’s it. Out. Secure.

YOU however need first to have a link clicked on that leads to a page that seems to look like you are logged out, BUT NO. You then need to click on another button to ACTUALLY LOG OUT. You shouldn’t care if your customer is SURE they want to log out. Just log them out. If they logged out by mistake then they can DAMN WELL log back in again, rather than thinking they logged out and then having someone STEAL ALL THEIR BANKING DETAILS they’ve not actually logged out.

And then this leads to my second item. It’s almost impossible to find some place on your website that gives an email address contact for someone who does not have an account with you. I don’t want to ACTUALLY write a letter on paper. I want to email. LAME.

Regards,

Rachel

“The other thing about this Wednesday is that it appears to have quite a serious hangover.

Alcohol…

Always seems like such a good idea at the time. The problem, of course, is that the brain that thinks it’s a good idea is one suffering from increasingly impaired judgment. You start the evening as a sophisticated gentleman, judiciously sipping a jaunty beer as you discuss the dominant cultural forces in seventeenth century Flanders, and next thing you know you’re dressed up like a nun and running around the town baying at the moon. Unless you started the evening as a nun, I guess, in which case maybe you wind up dressed as a writer. I don’t know. I’ll have to find a nun and ask her. Seems like a high mountain to climb right now, though.

On the upside, I got my week’s exercise done by standing up for the whole evening. So on balance I think I can feel pretty virtuous about the whole thing.”

- Michael Marshall Smith

It’s stuff like this that makes me wish he wrote stuff more often.